Frequently asked questions
How do I update my registration profile and add a workshop or post-graduate course?
If you have already registered, you can login and update your profile. Click on ‘Individual registration’, then under ‘Options’ you will find the list of workshops and post-graduate courses, an option to request a printed conference programme and to the option to request English-Spanish interpretation headsets.
What is included in the registration fee?
Registration for the World Conference includes a delegate badge and conference bag, all scientific sessions, access to the technical exhibition area and the scientific poster exhibition, an invitation to the Welcome Reception on Wednesday, 11 October and online access to conference presentations after the event has taken place.
The registration fee does not include coffee breaks or lunch. However, coffee and beverages will be available for purchase in the Exhibition Hall during morning and afternoon breaks. There will also be refreshment stands at the conference centre selling drinks, sandwiches and snacks.
What are the different registration categories?
Union member
Discounted registration rates are offered to Union members. This discount applies to current Union members who purchase the full five-day registration. Please note that the member discount may not be combined with any other discount.
Join now to benefit from this and other membership advantages for the year 2017. To join please click here, or contact our membership team at: membership@theunion.org
Non-Union member
This registration category is for all non-Union member delegates attending the conference.
Student
A special discounted rate is offered for full-time students aged under 35. Students will need to show a valid student identification card at the registration desk when they collect their registration pack at the conference. The Union member discount may not be combined with the student discount.
Nurses
Nurses must present a letter from their employer confirming they are engaged as a nurse when they pick up their registration pack in Liverpool. The Union member discount may not be combined with the student discount.
One-day and two-day registrations
It is possible to register only for one or two days of the conference. For more than two days you will have to register for the full conference.
Post-graduate course and workshop only registrations
It is possible to register only for a post-graduate course. The fee is 100€ for each course, and this gives you access to your selected post-graduate course. (Please note this fee applies to registered conference delegates as well as those attending only a course.)
For registered delegates, workshops are complimentary. However, if you would like to register only for a workshop, the fee is 100€ per workshop.
Accompanying person
An accompanying person is able to access the conference centre (with certain restrictions) without having to pay the full registration fee. Please see below for full entitlements of accompanying persons.
What are the accompanying persons entitled to?
Registered accompanying persons are entitled to attend the welcome reception on Wednesday, 11 October and the exhibitions. Accompanying persons are not allowed to attend scientific sessions.
Where do I collect my delegate badge and conference bag?
Delegate badges will be available for pick-up at the registration area at the conference venue. Please bring your receipt with you to the counter, where you will be able to scan the bar code and print your badge. You will then be able to pick up your conference materials in the area marked "Conference Bags".
May I register a group of delegates together?
Online group registration is possible with a minimum of 5 delegates.
A separate email address will be required for each delegate being registered in order to confirm the bookings.
Why is my payment not going through?
If your online payment by credit card is not working, you will need to contact your bank to see what has happened. Some credit cards will not accept international payments unless they have been previously authorised or unless the company is listed as a partner.
How can I cancel my registration?
Until 11 July 2017: you are entitled to a full refund (less an 100-euro administrative charge).
From 11 July through 11 September 2017, you will incure a cancellation charge of 50%.
As of 12 September 2017, no refunds will be given for cancellations.
All cancellations must be sent to the Conference Secretariat in writing. The amount to be refunded will be calculated according to the date we receive the notice of cancellation. All refunds will be paid after the conference.
Please note that no refunds will be made after 12 September 2017 due to non-receipt of a visa.
How may I transfer my registration to another delegate?
It is possible to transfer an existing registration to another person if you are not able to attend the conference. The transfer fee is 80€ for individual registrations. The registration will be transferred in full to the new delegate, including any booked post-graduate courses and/or accompanying persons. There is no transfer fee for group registrations.
The Conference Secretariat must be notified in writing regarding any requests to transfer registrations. Please send the existing registration name and registration number (5-digit number located above the name in the email confirmation) with a completed offline registration form for the person to whom the registration is being transferred.
It is possible to transfer an existing registration to another person if you can no longer attend the conference The registration will be transferred in full to the new delegate, including any booked post-graduate courses and/or accompanying persons until 30 September 2017 without incurring any cost penalty.
The Conference Secretariat must be notified in writing by the deadline to request a transfer of registration. Please send the existing registration name and registration number (5-digit number located above the name in the email confirmation) along with following registration details for the person to whom the registration is being transferred: Title, full name, organization, country, nationality, and email address.
After 30 September registrations can only be transferred onsite and a transfer fee of 50 euros will be charged.
What if I arrive late for my pre-registered workshop or post-graduate course?
Seats booked for both the post-graduate courses and workshops will be held for up to one hour after the course has started. After one hour, any vacant seat will be passed on to delegates on the waiting list. If there are special circumstances requring late arrival for the course, please see the Conference Secretariat at the registration desk when collecting your registration badge.
How may I sign up to attend the 6th President's Centennial Dinner?
The President's Centennial Dinners are held annually in conjunction with the World Conference on Lung Health as part of The Union Centennial Campaign 2012–2020.
The gala event supporting The Union’s Centennial Campaign 2012-2020 will raise funds for public health research and education and will be held on Tuesday, 10 October 2017, in the PALCCO, one of the largest cultural venues in the world, located to the north of Guadalajara.
Sign up as part of your conference registration: You may register for this special event at the same time as you register for the conference by selecting this option as part of your online registration.
Sign up for the dinner only: In our registration system, you may also opt to attend the dinner only.
If you have questions, please contact Ms Amelie Guelton at centennial@theunion.org
For more information on The Union Centennial Campaign please click here.